Help Center

Our sessions run for between 40 minutes and an hour depending on the child’s age. Classes for 2 - 3 year olds are 40 min long and 3 - 4 years are 45 min .long. 

We coach children from 2 years to 5 years in our tots classes. 

A class typically includes warm ups, skills coaching and fun games at the end. 

All children should wear comfortable sporty clothes and trainers/comfortable closed shoes. Often it is best to wear layers so that they can remove as necessary as the class progresses and they warm up. Please bring a water bottle to the class.

EzeeSport is a parent free/coach-led activity i.e. we encourage the children to participate independently of their parents but realise that, the first time they come along, they might need you close by for a bit of moral support. 

Due to safeguarding requirements, we ask that you stay on the premises while your child is in a class unless you have discussed it with us beforehand. We also kindly ask that, during the class, discussions amongst parents/carers who are watching, are kept to a minimum as we have found that this distracts the children from the session. 

Yes, we offer a free taster (no obligation) class to any child who has not been to our classes before. Please contact office@ezeesport.com to arrange a trial class.

We offer classes on a termly basis. Children can join our classes at any point in a term after they have done a free trial. You will only pay for the remaining termly classes on a pro-rata basis. 

All classes are booked online - http://ezeesport.bookingapp.info/index.php. Select the class venue and follow the instructions. If you have any problems, please get in touch with us – office@ezeesport.com.

We do not give refunds for missed lessons. If your child is unwell or we have had to cancel the class due to unforeseen circumstances, we will try our best to schedule a make-up class for your child on an alternate day and time, providing there is space. Please notify us before your child misses the class if you want to schedule a make-up class. Make-up classes need to be taken in the term in which the class was missed. Please note that we do not schedule make-up sessions for holiday club bookings or birthday parties.

No, you will need to rebook. If your child is currently attending EzeeSport classes, you should be sent an email with the deadline for priority booking. Once this date has passed, the booking will be open to the public. Spaces are only guaranteed once full payment has been received.

Yes, however we ask you to ensure that they do not disrupt the lesson or use any of the equipment unless the coach has given it to them. 

If you join the EzeeSport Membership Club you are entitled to a sibling discount. Please email us before making your booking to get the discount code. Please see our welcome page for information on membership.

The EzeeSport Membership costs £30 (once off payment) and can be paid online when you book your classes.

Membership entitles you to the following:

·      An EzeeSport t-shirt for the first child registered (Value £10.00)

·      10% discount on birthday parties for all your children

·      The early bird rate on classes & clubs for all your children irrespective of when you book

·      A sibling discount of 10% for the 2nd and subsequent children

·      A Reward Chart to collect your weekly stickers for all your children

·      A set of EzeeBats for the first register child (Value £20)

·      An EzeeSport Water bottle for the first registered child (Value £5)

Please note that should you wish to purchase an EzeeSport t-shirt and water bottle or EzeeBat set for additional children, they retail at a discounted price seen above.

Unfortunately we are unable to accept childcare vouchers as we are not registered with Ofsted.

Your child will need a change of clothes for EzeeSport. Depending on what school your child attends he/she can either wear their school PE kit or take in a change of sports clothes for the class. Please note that they will go home in their sports gear to avoid getting changed a second time.

If you give 7 or more days' notice you will be able to change your dates within the same holiday season, subject to availablity, free of charge. After this time any changes will be at our discretion and will depend on the number of children attending and availability on alternate dates.

You may cancel for up to two weeks in advance of the starting date of your camp in order to recieve a refund less a 10% administrative charge. 

Any cancellations after this two week period and up to 48 hours before the start of the club will result in a 50% or a full credit towards the next holiday camps on offer.

Any cancellations 48 hours before the start of the camp due to illness or injury will not result in a refund but may at our discretion be entitled to a credit for the next holiday camps on offer.

If we are unable to run the camp due to adverse weather conditions, we will offer a full refund or credit for another day. 

We will notify you of any closures by email, text or notification on the Ezeesport website and facebook page.

Credits are available 6 months from the date of issue. They can be used to reduce fees on any of our Ezeesport camps. After 6 months, a credit will be forfeited and may not be used for a future booking.

Credits may not be used to purchase or offset fees for Ezeesport classes.

Credits may only be used at the Franchise centre where the original booking was made.

Please check venue specific details for activities.

Not every activity in our literature is available at every venue.

Activity programmes may change in the event of unsuitable weather or other circumstance beyond our control.

Group age ranges are dependent on the number of children in attendance.

Ezeesport requires that all children who are ill or infectious be kept home for the full duration of their illness, and for 48 hours after the last symptom occurs. 

If they cannot attend the camp, we will usually offer alternate dates or a credit for future camps.

Your child needs to be at least 3 years old to attend an Ezeesport camp and they must be fully toilet trained and able to go to the toilet independently.

In the case of an accident, first aid will be administered to your child and you will be notified at collection. If emergency services are called, you will be notified immediately.

Prescribed medication must be given to our lead coach. Ezeesport's First aid policies are in line with Ofsted recommendations.

If your child brings an Epipen to camp, we require that you demonstrate the Epipen to the lead coach. 

If your child does not attend a scheduled day on the camp, you must email our office preferably before the camp commences, but, at the latest, by the end of the day on which your child was due to attend the camp.

We do take photos and film activities at our camps for informational material. You will always be notified if this is due to take place and asked to grant your permission. Please advise the Lead coach at registration if you have any objections.

We do not exclude any child die to specific needs or medical conditions wherever possible.

It is your responsibility to inform us of any educational needs, or medical conditions prior to booking a place on the camp so we can consider the most effective way to accommodate your child, and if it is possible for participation safely within our coach to pupil ratios.

A decision will be made on a case to case basis and is dependent upon the level of support your child needs.

We are not able to provide additional staff to support a child above our normal ratios.

We can accept booking for a child with specific needs on a paid trail basis, however, we reserve the right to review further boookings.

Our experienced coaches understand when a childs behaviour requires firm guidance, however in some circumstances our disciplinary procedures will be brought into action to protect the safety and enjoyment of the other children on our camps.

In an instance of unacceptable disruptive behaviour, the child will be asked to sit out for a few minutes during which time the coach will address the behaviour and explain the consequences of repeated disruption.

If the child continues to behave in an unacceptable manner they will be asked to sit out for the rest of the session. We will not issue a refund for any portion of the session where the child is required to sit out.

If the child persists with negative behaviour, we will call the parent to discuss the best course of action. If the child shows a willingness to change and improve their behaviour, then they can return to future camps.

As a final resort, we reserve right to exclude a child if they continue with their persistent unacceptable behaviour. 

If a child has been excluded from future camp sessions, we will refund the camp sessions that have not yet been attended.

No electronics will be allowed at camp. If found, the device will be taken in by the lead coach and kept secure.

If you need to contact your child, please call the lead coach.

A packed lunch and extra snacks- its a long active day and the children do get quite hungry.

Water bottle with you (you may also supply a fruit juice as extra for the lunch break). The children get really thirsty from running around, so a large named bottle of water would be great.

Suitable clothing for our sports activities.

Trainers are the best form of footwear.

Appropriate clothing on the day for outdoor activities- warm top or sunhat. 

Yes- you can drop your child off and pick them up at the end of the camp. If you are worried about your child settling, we don't mind you staying for the first 15 minutes, however in our experience, the children settle better once the parents have left.