Help Center

FAQ

EzeeSport Tots Classes

How long are our classes?

How old does my child need to be to take part in EzeeSport classes?

What does a typical class look like?

What does my child need to wear & bring to a class?

Do I need to get involved in the class with my child?

Can I drop my child at the class and pick him/her up at the end?

Do you offer Free Trials?

Can my child join mid-way through a term?

After we have attended a trial, how do I book my child into the classes?

What happens if you miss a lesson?

Is my child’s place automatically secured for the following term’s classes?

Can younger siblings come to the class venue?

Do you offer sibling discount?

What is EzeeSport membership?

EzeeSport After School Clubs

Do you accept Childcare Vouchers?

What does my child need for the EzeeSport class?

EzeeSport Holiday Camps/Clubs

Can I change my booking?

Can I cancel my boooking?

What happens in adverse weather conditions or circumstances beyond our control?

How do I use Ezeesport credits?

What are the activities for our sports camps?

What happens if my child has a sickness bug?

Can my child attend an Ezeesport camp if they are still in nappies?

What happens in the event of an accident?

What if my child is on medication?

What if my child is absent?

Will you take photos and videos of my child at the Ezeesport holiday camp?

What if my child has a specific need or medical conditions?

What happens if my child misbehaves and is very disruptive?

Is my child allowed to bring a mobile phone or electronic device? What if I need to contact them?

What will my child need to bring on the day for an Ezeesport holiday camp?

Is it a drop off session?

The Sunset Club - Willington Prep School

How do I register my child for before and/or after school care?

How do I pay my bill?

Are there services offered during school breaks?

Are there services offered during the summer?

Can I register my child for The Sunset Club if I am not enrolled in the After School Clubs ?

What if I won’t be able to make it by closing time to pick up my child?

What if I need care on a day my child is not registered for?

What if I need to add or reduce the number of days my child attends The Sunset Club session booked?

What if I need my neighbour, aunt, friend, or any other person to pick up my child?

What happens when school is closed because of inclement weather?

How will I know if The Sunset Club is closed because of the weather?

Does the program provide snacks?

What if my child has a food allergy or food restrictions?

My child has an Epi-Pen, inhaler, or any other medication. What do I need to do?

What should I do if my child is sick or will not be attending the session(s) booked?

What activities will they provide?

When and where is drop off/pick-up?

How will check-in/check-out work?

If my child needs transportation?

What is the refund & cancellations policy?

Do you offer free trails?

What if there’s a positive COVID-19 case at the school?

What is the cleaning & disinfecting policy?

What are Daily Health Screenings?

What are the Group sizes?

What are the dining and meal procedures?